How satisfied are you with this response? The list of all available drivers for your product is shown above. Next, see if Windows supports the fingerprint reader. The drivers and programs available for one model are not compatible and do not work with other models. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. This indicates that Windows supports the device, in this case the fingerprint reader.

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HP Customer Support – Software and Driver Downloads

Select the Driver tab. Update the device 690p. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result.

If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.

Select your desired files and a list of links will be sent by email. As Ronnie mentioned, you will need to check your computer manufacturers website to download drivers and software for your particular computer. We were unable to retrieve the list of drivers for your product. Thanks for marking fingerprinr as the answer. The Virtual Agent is currently unavailable. The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems.


Use the table below to determine which access manager software was available at the time the computer was purchased.

This site in other languages x. Under System Configurationlook for a Biometric Device option; if it exists, enable it.

Download HP Compaq p Notebook Authentec Fingerprint Driver Free

Please verify your product is powered on and connected, then try again in a few minutes. Select your operating system and versionChange Detected operating system: This page requires Javascript.

If there is a Biometric entry, then Windows supports the device.

Europe, Middle East, Africa. If you choose to change the OS, you may have trouble setting up the fingerprint reader again.

Select an operating system and version to see available software for this 690p. Thanks for your feedback, it helps us improve the site.

Find new device drivers if you changed operating systems. Select fingerprinnt current operating systemand then scroll down to Software – Securityand expand the list. HP Fingerprint Reader Software. You can look up your computer model and download the drivers there. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Update the fingerprint reader software. Thank you for your patience.

Email list of drivers. Check for Windows support.

Modify your browser’s settings to allow Javascript to execute. Note the version number and date. HP Download and Install Assistant makes it easy to download and install your software. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles.

If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware.